Who We Are
- Mission
North Renfrew Long-Term Care Services is committed to supporting people to achieve the best possible quality of life by focussing on the individual choices of residents/clients and their families.
Vision
NRLTCC will continue to strive to be a model of excellence in resident/client focussed care and to share our knowledge and experience with others.
Values
- Home like environment
- Respect
- Charitable & Caring Philosophy
- Volunteerism
- Flexibility & Innovation
- Sustainability
- Community
- Openness
Our Mission, Vision and Values are part of NRLTCC’s Strategic Plan below.
Accountability Agreements
Accessibility Legislation and Compliance
NRLTCC is working to ensure that we provide goods, services and facilities to all resident and clients, including people with disabilities, in accordance with the principles of dignity, independence and equal opportunity.
Accessibility Plan
Accessibility Policy
Notice of Temporary Service Disruption
NRLTCC is committed to providing notice when facilities, services or access to services, that could affect people with disabilities, are temporarily disrupted.
Some examples of services or access to services being disrupted includes, but not limited to:
- Building being closed
- Elevator being out of order
- Power-operated doors not working
- Accessible entrances, washrooms and transportation corridors (sidewalks, walkways, trails, roads, etc) not being available.
In the event of a temporary service disruption should occur, a notice of temporary service disruption will be provided here. For planned disruptions, notice will be provided within a reasonable time in advance. For unplanned disruptions, notice will be provided as soon as possible.
Privacy
North Renfrew Long-Term Care Services Inc. respects the privacy and personal information of all residents and clients. Personal Health Information is important in allowing the North Renfrew Long-Term Care Centre to provide residents and clients with better services. We will obtain consent to collect, use and share personal health information with other Health Service Providers who are involved in resident/client care.
Ministry toll-free number for making complaints- 1-866-434-0144
There is no smoking in or on NRLTCC property in compliance with Ontario Legislation and Town of Deep River bylaws.
